Italian Support Engineer

As Italian speaking Support Engineer you will work remotely to provide technical support and service requests for customers across Europe

Tasks & Responsibilities

▪ Support various customer environments for customers across Europe
▪ Independently troubleshoot issues and perform service requests, including first and second line requests
▪ Escalate complex issues to specialist support teams as required
▪ Identify areas of improvement for the customer, the team and the organization
▪ Record activities as an assurance of quality

Your profile

▪ MBO+/HBO- working and thinking level
▪ Ability to work independently
▪ Not afraid to ask for help
▪ Certifications MS-900: Microsoft 365 Fundamentals, AZ-900: Azure Fundamentals and ITIL Foundations (or the ability to obtain these with support)
▪ 2 years Experience with ICT infrastructure (preferably in a similar role)
▪ Fluent in Italian & Dutch
Our company characteristics
▪ Independency
▪ Flexibility
▪ Reliablity
▪ Expertised
▪ Speed
▪ Honesty
▪ Transparancy

Terms of employment

▪ A marketconform and attractive salary
▪ A full travel allowance
▪ 25 holidays a year
▪ A collective retirement fund
▪ A growing organisation with personal development opportunities
▪ You will be working for a highly regarded customer on challenging projects
▪ Appreciation for our colleagues is very important. Therefore we have activities for all our colleagues on a regular basis. We also provide all our employees with a birthday present and Christmas gift.

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