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Customer Success Executive - German

Solutions 4 Delivery builds smart and innovative software as a Service for Quick Service Restaurants (QSR) delivery businesses to enhance efficient growth. Our team builds and services a beautiful product based on the newest technologies, consisting of a wide variety of functionalities and innovative modules while offering our employees flexible working conditions.

We are looking for a Customer Success Executive, whose main task is to execute and support the process from the start of the implementation until account manager of our customers, with the main goal of making them fans of the product we offer!

Job description
Our customer success team delivers our success to our partners. Providing them with the best service and advice. We don’t stand face-to-face, we sit next to them. Making the implementation and use of our products a success throughout the partner’s chain. The Customer Success Executive supports the implementation plan, helps in the creation of content, installing the software on-site, and training staff of our international customers. The Customer Success Executive handles second-line support tickets on a daily basis and handles feature requests to increase the value our product delivers.

Helping our partners succeed to take advantage of the limitless digital opportunities, communicating how S4D will help them grow. Helping us to deliver to our promise!

What do you deliver?
● Always aiming to help our customers delivering Solutions
● HBO-level education, unless you have had a bizarre passion for pizza for a long time
● Energy and a pro-active attitude
● English proficiency (at least Louis van Gaal level)
● Experienced in German
● You have more digital knowledge than your mother (in-law)
● You'd rather be tired than lazy
● Stress-resistance
● Pre: Experience in the food delivery branch
the company
We are an ambitious team that is rapidly developing itself from a start-up into a multinational scale-up. Providing SaaS including all digital ingredients to big QSR chains, we are working on becoming the number 1 in our market.

Hollands' biggest pizzamaker was our first client and we now offer our products to customers all over Europe. And that's only a start as we will soon move into new continents!

We have a beautiful spacious office close to Amsterdam and an office in Katowice, near Krakow in Poland!
ps. please be aware that at this time we can only hire people with a EU passport or EU work visa.
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