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Part-time Customer Aftersales (French-speaking)

We are looking for a French-speaking Customer Aftersales agent!
TicketSwap is on a journey to become the world’s favourite platform for fans to buy and sell tickets. Having raised our first-ever funding round, and with events opening up around the world, we are looking forward to a strong end of the year and a very exciting 2022; swapping tickets, launching in new countries and rolling out new product features.

We have come a long way ensuring the validity and safety of tickets. We use our very own SecureSwap technology for partners and also have a comprehensive system that monitors users and tickets. Though, however good a system is, there will always be unforeseen things that go wrong. Perhaps the wrong ticket was used or the door staff made a mistake scanning the ticket? Anything may have happened! Helping our customers solve these problems is something we value a lot and it’s crucial to building trust and loyalty amongst our customers.

Are you ready to join the fastest growing fan-to-fan ticket marketplace? Read the role description and requirements below!
Full-time · Amsterdam

What you can expect from the work

• Investigate why a customer couldn't enter the event;
• Act as a mediator between the seller and the buyer;
• Work on smart templates to improve the workflow;
• Process feedback on problematic tickets;
• Monitor the overall quality of work, based on data and customer surveys;
• Deliver ideas that improve the user experience and flow;
• Take our customer support to the next level;
• Deliver happiness & fair solutions! 🙌

About you

Being customer friendly is your second nature and you are diplomatic with a sense of justice. Besides that you are:

• Available 24-32 hours;
• Your French and English skills (both written and verbally) are through the roof;
• It's a big advantage if you master any additional languages;
• Very patient;
• Interested in the event industry;
• Representative and friendly.

TicketSwap Perks & Benefits

At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.

Healthy lunch & snacks everyday
25 paid holidays
a year
Friday drinks
at the office
Pension plan, fully paid by TicketSwap
Diverse team with 20+ nationalities
Room for personal development

Excited and ready to join our team?

Click on the apply now button below and we'll get back to you as soon as possible! 👇
Please upload your cv in pdf format.
Proactive acquisition from 3rd parties is not appreciated.
TicketSwap is on a journey to becoming the world’s favorite platform for fans to buy and sell tickets. Our goal is to make buying and selling secondhand tickets easy, honest and safe. We have over 7 million registered users across the world and counting! 🚀

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