Troubleshooting Engineer/Technician

 Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair

 Carry out Fleet check activities
 Reports & register any deviation (failure/event) in Failure Management data base including configuration data
 Support operation helpdesk
 Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
 Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
 Support Implementation Field Modifications (FM operator), if required
 Support specific technical investigations by Engineering or internal/external Suppliers
 Recommends preventative and corrective actions
 Instructs and directs operators in field modification and repairs if needed
 Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
 Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
 Lead Troubleshooter team, if needed
 Conducts peer reviews of PI activities and provide technical leadership if requested
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