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Customer Service Officer - German
Are you interested in further growing with us as a Customer Service Officer? Who are we looking for? As part of the Customer Service team you have an intrinsic passion for delivering excellent c...
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- Customer Service Officer German
Are you interested in further growing with us as a Customer Service Officer?
Who are we looking for?
As part of the Customer Service team you have an intrinsic passion for delivering excellent customer service. You are always trying to find a way to go the extra mile and exceed the customer expectation. You are an energetic self-starter with a willingness to succeed. You are a problem solved with a will to always improve. Last but certainly not least you are a team player.Your profile:
- At last 2 years experiences in customer service field
- Excellent communication skills
- Outstanding listening skills; ability to ask the right questions to draw out relevant information, in order to get to the core of the customer’s question / issue
- Clear verbal communication including the ability to communicate empathy and be concise
- Fluent in German, English, Dutch, French. Other European languages are a plus
- Ability to plan own time well to maximize effectiveness, to handle multiple tasks and to work under time pressure
- Practical, hands on mentality with a will to constantly improve personal and team-related tasks/processes
- Good systems knowledge and ability:
- MS Office (Excel, Word, Onenote)
- SAP (SD & MM modules) experience
Your responsibilities:
Managing sales order fulfillment process, including:
- Order processing (order in SAP
- Communication with warehousing logistics partner
- Required subcontracting at logistics partner
- All required communication with the customer and sales colleagues
Managing order delivery process, including:
- Communication with transport logistics partner
- Follow up and chasing of changed delivery dates
- All required communication with the customer and sales colleagues
First point of contact for any customer request/complaint via email or phone
Take care of necessary changes in the system (customer information, items, prices, promotion, etc.) to enable a smooth sales order fulfilment process
Project related and ad hoc tasks to improve your personal and team performance towards the customers
Who are we?
We are a leading Global lighting company active in over 70 countries. We are always looking for new talents! By becoming part of our energetic team, you can help us reaching our goals in an environment that is more than just a company.You are offered a fulltime job in a passionate, fast growing company. The position is based in Eindhoven, The Netherlands.
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