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Customer Service Representative B2C
As a Customer Service Representative, you are part of a growing B2C Customer Support team in the world of online F1 & Football webshops. You are the direct link to the customers and aim for optimal customer satisfaction by offering a great service approach and pro-active attitude. You can contribute to the growth of the B2C department and lift the customer service to the next level.
You are responsible for offering the customers the ultimate experience while buying merchandise from their favorite sports team. All this is done to ensure that the fans of the best F1/ Motorsport & Football teams will also become fans of the online stores from our client.
F1 and Motorsport: the official webshops of Mercedes-AMG Petronas F1 team, Oracle Red Bull F1, McLaren, Haas F1 and their own Motorsport category leader: Fuel For Fans. And the official webshop of Manchester City FC.
Job requirements
- Customer Service experience: you will be in direct contact with our customers;
- Experience with logistics, return and refund management;
- Work with different systems at the same time: eager to quickly make new systems your own, e.g. ERP, Salesforce Service Cloud;
- Great communication skills: verbal and written;
- Organized / structured personality: work with different systems and stakeholders;
- Be flexible, e.g. around peak periods and between different webshops;
- Proactively focus on continuous improvement of processes;
- Work independently – dare to search for answers in the company;
- Easy to shift between different tasks and questions;
- Affinity with sports would be an advantage.
- Fluent EnglisH
What we have to offer
- Salary €2000 - €2400 per month based on experience;
- Base of 25 vacation days, with 12 extra ATV days to build up;
- End-of-year bonus;
- Access to e-learning portals for development purposes;
- Free fruit in the warehouse;
- Living/work allowance 19ct per km;
- Holiday pay 8%;
- Staff discount on various A-brands, such as Puma, Levi's and Fuel For Fans Merchandise;
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