Head of Operations

Head of Claims Operations (Claims / Transformation / Insurance)

• Permanent position
• Local or Expat candidates considered
• Chinese speaking required (Cantonese / Mandarin)

Head of Claims Operations required by global leader in the insurance industry. Excellent opportunity for the right candidate to join in a leadership level role!

Responsibilities:

• Time split between leading the claims operations team and running digital transformation operations projects
• Manage a team of claims professionals (12 direct reports)
• Act as point of contact for largescale / complex clients within the portfolio
• Liaise with clients for claim-related issues and client service
• Oversee ongoing transformation projects (including moving of operations functions overseas)
• Report to SVP Claims Operations

Requirements:

• 10+ years experience within a claims operations
• Strong team leadership ability (managed 10+ ideally)
• Experience of transformation projects (digital / business)
• General Insurance / Insurance Broking / Loss Adjusting backgrounds considered
• Chinese speaking (Mandarin / Cantonese)
• Experienced managing complex / largescale clients

KEYWORDS: Operations Management, Business Transformation, Digital Transformation, IT Transformation, IT Operations, General Insurance, Insurance Brokerage, Risk Management, Loss Adjusting, Insurance Claims, Claims Management, Claims Handling, Client Relations, Client Liaison

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