CRM Analyst - EMEA Quaker Houghton
Our Quaker Houghton vision is to be the trusted partner to the world’s leading manufacturers, who rely on our process fluid solutions to advance the world safely and sustainably.
As the EMEA CRM Analyst, you will support the Commercial Team in their pursuit of our strategic goals by delivering an exceptionally functional CRM experience to its commercial users and managers to foster astute business decisions that boost account growth and development.
You will be a vehicle to drive Sales Excellence in our efforts to achieve our strategic goals. The CRM Analyst team is under the umbrella of Sales Excellence, reporting to the Sr. Manager, Global Sales Excellence.
What’s in it for you?
- Hybrid & flexible working schedule.
- Competitive pay + bonus program
- Pension scheme and other additional social benefits.
- Attractive Wellbeing, CSR, Sustainability, Women Inclusion & Diversity programs.
- Excellent onboarding and training programs as part of our QH University platform.
- Join a team of top experts passionate about innovation and a company that nurtures that passion.
What will you do?
- Implement the approved CRM strategy for the EMEA region to enhance and increase CRM usage, adoption and growing the business by effectively meet revenue targets, business strategies and company objectives.
- Monitor closely the project pipeline in CRM for completeness and status and reports on it to Commercial leaders.
- Drive continuously and proactively initiatives and suggestions to improve CRM and its related reporting tools, based on user feedback on functionality and usability.
- Innovate, lead and manage CRM related initiatives for the different stakeholders (Sales, Marketing, Strategy, Customer Service etc).
- Manage and execute on-boarding trainings, on-going refresher trainings and JIT trainings.
- Establish guidelines & procedures to support stakeholders to increase CRM effectiveness and quality data input and output.
- Preparing training material and manuals for CRM (Sharepoint)
- Undertake all duties of the CRM System administrator which also includes user management and security among others in cooperation with Commercials leaders.
- Stay up-to date on regulations (GMDA), trends, and innovations in the CRM field (CRM User Group membership).
- Builds customized views, reports and dashboards to facilitate user data visibility to all CRM users.
What are we looking for?
Experience: At least 3 years working in a similar role supporting international commercial teams, ideally within a multinational company environment. Strong affinity for working with CRM systems (preferably Microsoft suite) and advanced Excel skills, You are customer focused, setting high standards for quality and you highly enjoy working with associates from different departments and levels.Language skills: English good verbal and written communication level is a must.
Soft skills: Results driven, self-starting, pragmatic, open minded, intrinsic curiosity, good communicator and influencer.
High safety consciousness is a must. Safety is at the core of our culture.
Location: Uithoorn, North Holland, NL. (Hybrid working schedule)
Who are we?
We are the global leader in industrial process fluids present in 40+ countries continually improving and innovating so the world’s steel, aluminum, automotive, aircraft, machinery and industrial parts manufacturers can stay ahead in a changing world. Throughout our 100+ locations, our chemists, engineers and industry experts partner with our customers to continually improve their operations so they can run even more efficiently, even more effectively, whatever comes next.Our values:
- Live Safe
- Exceed Customer Expectations
- Drive Results
- Embrace Diversity
- Do Great Things Together
- Act with integrity
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