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OpenText technical support 12 months rolling support consultant Home based

Infrastructure & Cloud
Location
London , United Kingdom
Type
Contract
OpenText technical support 12 months rolling support consultant Home based
OpenText technical support 12 months rolling support consultant Home based
My client is looking for an OpenText technical support consultant on 12 months rolling Home based
the OpenText support consultant should have experience in
Should have extensive work experience in OpenText document Archive edocs DM 5.2.1 CU5 (Later versions)
Should have knowledge in OpenText enterprise Library integration
Should have sound knowledge with DM library database schema
Administrative support for running the OpenText ECM edocs customer environment with multiple environment.
Knowledge in the support, administration and installation of IT enterprise applications, ideally in the OpenText product environment (StreamServe, Archive Server, Content Server, TCP, Document Pipelines, Capture Center, Blazon, Process Suite)

sound knowledge windows and unix platform
good scripting knowledge (Perl, Python or Windows PowerShell) and practical experience with databases
Understanding of the ITIL framework (Foundation Level)
Processing of messages in the incident and problem management process and appropriate operation of the ticket tool
Planning, implementation and monitoring of capacity changes and performance optimization
Fault analysis and fault clearance in cooperation with product specialists
Preparation of changes in the context of updates, upgrades and release changes
Co-responsibility for compliance with SLAs, service improvements and implementation of IT security requirements
Quality assurance and documentation
For more information please call Dilan on 0207 324 1795 or email
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