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Customer Development Manager Rubber & Plastics Industry

United Kingdom, Chesterfield

Full time
The Customer Development Manager is responsible for direct commercial sales activities for A, B and C1 customers and maintaining and expanding relationships with customers and prospects.

The Customer Development Manager reports directly to the Sales Leader.
Job Responsibilities

• Accountable for Sales Revenue and Material Margin for selected customers (A, B and C1).
• Set strategies and targets for long term growth of A, B and C1 customers in sub-segment.
• Responsible for prices and quotation for own customer pool.
• Insure the promotion and sales of the whole Caldic offers (build a balanced portfolio of initiatives).
• Ownership of customers for selected accounts incl. lead generation, initial customer contact and customer visits, contract management (incl. negotiations and quotations) and deal closure.
• Responsible for elaborating and following of account planning for key customers (e.g., A1).
• Plan and forecast segment sales in joint meetings with marketing, share information with supply chain.
• Gain and analyze complete market insight, indicators and trends of the assigned market segment and its (potential) customers.

Decision rights

• Influence individual (end) customer pricing.
• Influence account plans.

Key Performance Indicators

• Material margin and revenue (growth)
• Generation and follow up of opportunities (number, MM value, success rate)
• CRM adoption
• Number of customer visits
• Minimum number of buying customers
• Extension % share of wallet customers
• Number of new products (sales and promotion)
• Compile and register product customer potentials (market intelligence)
• Average sale per customer
• Rate of lost customers
• Quality of account plan and other management information

About you

Competencies

• Customer Focus
• Entrepreneurship
• Negotiating
• Market Orientation
• Networking
• Perseverance
• Problem Analysis
• Result Focused

Knowledge/skills and experience

• Bachelor degree - BSc preferable.
• Experience in the rubber and plastic industry
• Minimum 3-5 years relevant commercial experience
• Relevant technical knowledge
• Good knowledge of English spoken and written
• Knowledge of ERP and CRM systems
• Communication skills
• Commercial and financial awareness
• Professional/technical expertise

Our offer

A challenging position within a dynamic international organisation. Our culture is characterised as enterprising and collaborative. In addition to a good salary and a company pension scheme, we offer a pleasant working environment in an enthusiastic team.

About us

Because we care, we touch the lives of hundreds of thousands of people every day. We inspire innovative and sustainable solutions in life science and specialty chemicals for the food, pharma, personal care and industrial markets of the world. Our solutions, carefully sourced and customized to exacting specifications whenever required, are backed by outstanding research & development, customer service, and technical & regulatory support, ensuring that they meet precisely determined needs at every stage of the value chain. Across 19 countries in Europe, North America and Asia Pacific, our approximately 1200 employees go the extra mile day in, day out, to deliver value-add solutions for our customers. In our activities we embrace the principles of sustainability, designing products, services and processes with these in mind. From formulation to delivery, from ingredient to packing, from supplier to customer, we care about every detail of what we do. Because every detail is in our care. For more information, please visit www.caldic.com Caldic. Inspiring solutions in life science and specialty chemicals. Because we care.

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