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Software ontwikkelaar IT Support

Taken en verantwoordelijkheden

For our Central Post office, we are recruiting an enthusiastic and solution-oriented:

IT SUPPORT

Location: Central Post Rotterdam, The Netherlands
As our 1st line IT Support, you are the first point of contact for all end-users within the Olenex Group. You are responsible for the day-to-day support of incidents and service requests. You will manage the incoming incidents and requests and proactively resolve them in a hands-on manner.

Your main responsibilities:

Logging and processing all IT requests;
Diagnose and prioritize all Incidents and Service Requests, escalating when necessary to the Service Desk Coordinator or IT Service Providers;
Take ownership and responsibility of issues by prioritizing and monitoring from start through to a successful resolution;
Ensure timely resolution of all Incidents and Service Requests & Documenting resolutions in Knowledge Base;
Monitoring the operations of the IT Service Desk of our parent companies;
Occasionally travel between different Olenex locations to provide on-site support and assisting local projects;
Managing stocks of equipment, consumables and other supplies;
Improve IT Customer Service, Perception and Satisfaction.

Who are you?

For this position, we are looking for a skilled IT professional who enjoys assisting people with computer issues and te able to explain technical details simple. In addition, you:

hold a Bachelor’s degree in IT, Computer Science or Software Engineer;
have at least 3 years of proven work experience as an IT Support Engineer of Help Desk Support;
have knowledge of Windows and Office (365);
are well experienced in troubleshooting a wide range of problems (LAN, WAN, Web, Hardware, End User Software, etc.);
have excellent problem-solving and communication skills;
speak fluent English and Dutch, German is considered a plus;
are self-motivated and able to work autonomously;
are eager to learn new things and willing to travel.

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