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Sr Customer Service Spec OTD
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Careers that Change Lives
A Day in the Life
Responsibilities may include the following and other duties may be assigned.- Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when necessary may connect customers to appropriate support or field staff.
- May manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
- May approve allocation of stock in short supply, special price quotations and bids, pricing allowances, deductions and adjustments.
- May manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
- Fluent in Dutch/English and any other language is a plus
- 4+ years experience in customer service and order management
- Excellent
communication skills
- Computer literacy (MS-Office outlook, excel, word) )
- Strong sense of
- Customer focused
It is strongly preferred to have experience with SAP/ SAP CRM
Please note that for this position, relocation support is not provided. Preferably, we are looking for candidates that live within a max 80km radius of our Medtronic office in Heerlen , the Netherlands.
After covid , we expect to work 2 days per week in the office; the other days will be home office. The exact
way of working will be further decided & communicated by Medtronic.
We Offer
In our 5
th
Tenet of our Mission we
recognize the personal worth of employees
by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.
Also a competitive package is of course part of that. We offer a competitive salary and benefits package to all our employees:
Flexible working environment;
Annual Incentive Plan % depending on company results;
Pension
scheme and group discount on healthcare insurances
Training possibilities via Cornerstone/Harvard Manage Monitor/GetAbstract
Employee Assistance Program and Recognize! (our global recognition program)
Your Answer
Is this the position you were waiting for? Then please apply directly via the apply button!
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.
We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team.
Let’s work together to address universal healthcare needs and improve patients’ lives.Help us shape the
future.
Founded in 1949 as a medical repair company, we're now among the world's largest medical technology, services and solutions companies, employing more than 86,000 people worldwide, serving physicians, hospitals and patients in over 155 countries.
Whatever your specialty or ambitions, you can make a difference at Medtronic - both in the lives of others and your own career. Join us in our commitment to take healthcare
Further, Together
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