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Gepubliceerd 17 april Customer Service Specialist

• Responsible for efficient, reliable and cost effective Customer Service and the complete OTC cycle against agreed service levels (e.g. cash generation, complaints, delivery, forecasting, order handling, swaps) for the assigned cluster of customers / products.
• Responsible for pro-actively taking actions to secure uninterrupted supply and demand processes for the assigned clusters of customers / products

Responsibilities

• Reports hierarchically to the Customer Service Manager
• Ability to fulfil the operational tasks within minimal 2 CS teams.
• Contributes to projects in OTC context.
• Monitor the OTC performance, quantitative and qualitative (how), and identify areas for improvement and improvement potential (e.g. e-business, perfect order), to increase effectiveness (customer service) as well as efficiency (handle the growth).
• Execute and gatekeep the OTC work procedures for his area towards all parties involved in the OTC/PTP work process (e.g. billing, BM policy, claims, invoicing and pricing).
• Signal if proposed business contracts/deals are compliant with relevant fiscal, legal and/or logistical requirements.
• Challenge presented operational sales tactics and plans from the Sales Manager and discusses the proposals with the CS Manager.
• Execute SAP key user tasks if required (e.g. master data maintenance, testing new functionality).
• Register complaints and manage the complaint handling process.
• Anticipate on disturbances in the assigned area, in order to realize uninterrupted OTC/PTP processes.
• Undertake ad hoc analyses and take the lead in the desired problem solving requiring full overview of the business (trouble shooting).
• Roll out, implement and maintain e-shop functionality and integrity in close cooperation with customers.
• Responsible for sales office forecast and as such contributing to delivery capability and inventory levels (product availability), as well as delivery reliability (transport availability via e.g. internet bidding tool).
• Manage correct, complete and accurate master data to enable proactive issue management.
• Responsible for financial surcharge handling of additional logistical activities towards customers.

Functie-eisen

• Language skills: Engels / Spanish is preferred both spoken and written is a must. Other languages are a plus.
• Higher Professional Education (HBO), preferably in logistics or business administration.
• Experience in logistic and commercial positions.
• Operational knowledge on accounting, businesses processes, fiscal, legal, logistic processes, SAP SABIC Europe and related IT systems and OTC/PTP requirements in an international context.
• Broad knowledge of OTC SAP processes.

Competenties

• Good communicative and analytical skills.
• Flexibility towards working in multiple teams and new developments.

Arbeidsvoorwaarden

Primary
12 x a monthly salary based on experience (between €2100-3500 gross based on job grade/experience)
8.33% holiday pay calculated over 12 monthly salaries
End of year bonus/13th month
Contract form
At least an annual contract, where we aim for a contract for an indefinite period
You always receive a salary during your employment contract
Secondary employment conditions
Pension scheme (pension accrual from day 1)
Annual €3500 net training budget
Net €750 to set up your home workplace
Possibility of a Yacht bonus or, if applicable to our client, an end-of-year bonus or 13th month
Possibility of referral bonuses
25 vacation days per year based on 40 hours
Travel allowance
Hybrid working, including 1 or 2 days a week at home
Good and personal guidance with 1 Yacht contact person, adjustable according to your wishes and needs.

Bedrijfsinformatie

Yacht is the partner for highly educated professionals (BSc, MSc and PhD) in technology! In addition to recruiting new Interim Professionals for our organization, we provide Recruitment & Selection services for clients and candidates. Together we will find the perfect assignment for you! With us you are also assured of your income, even if your assignment is unexpectedly canceled or expires.

We offer you a network that you can fall back on. Consider our professionally strong professionals who can help you with career orientation, job interviews or substantive issues. We have the largest network of Engineering professionals, but also a very strong network of clients. As a preferred supplier for various (Petro)chemical companies, food manufacturers, energy companies and engineering firms, we can always be the first to offer you the best vacancies!

During your career at Yacht you will receive one-on-one coaching and you will continuously discuss your personal development. This way we ensure that your job fits the development goals you have in mind and that you remain continuously challenged. We do this not only by supporting you with a challenging job, but also with training such as a project management course or Six Sigma.

Want to know more about what we can do for you? Please contact Jeannot Dupuis via
or 0657453078

Inclusiviteit en diversiteit

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent. We geloven dat diverse teams van belang zijn voor ons als lerende organisatie, die voorop wil blijven lopen in de wereld van werk. Want juist verschillen tussen mensen zorgen voor groei. Van collega's, klanten, kandidaten en daarmee van Yacht. Heb jij een uniek talent? We ontmoeten je graag.

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