CDD Guidance Design & Implementation Specialist

provides banking services and complex financing solutions to companies globally. To provide a safe banking environment for our customers, ING
must comply with global
Anti-Money Laundering (AML)
regulations including maintaining robust
Know Your Customer (KYC)
controls. All KYC related domains work closely together to form the
Global
Financial Crime & Fraud Prevention
organisation
,
to
further
the effective
and
efficient management of ING’s
Financial Economic Crime (FEC) risks
by establishing s
hared
standardized
guidance, technology,
and
operational processing.
The C
ustomer
D
ue
D
iligence (CDD)
and KYC Control domain ensures that ING has a state-of-the-art CDD practice in place,
that adeptly manages both
CDD risk
&
operations
as well as
overall KYC
risk for
Retail & Wholesale
banking
across countries
. This
includes defin
ing
the CDD Target Operating Model, compris
ing
all AML/ KYC related policies and implement
ing
it
as a global standard across the world and
conducting
oversight of bank wide CDD business as usual (BAU) activities, including operational execution across Retail and Wholesale (service ownership).
As a CDD Guidance Design
& Implementation
Specialist you will be based in Amsterdam on a 36- or 40-hour contract, and report hierarchically and functionally to the
Global Lead
CDD Guidance Design & Implementation.
Main Duties and Responsibilities of Role

Your role and work environment:

Act as a subject matter expert, responsible for activities such as creation and maintenance of global KYC standards & guidance.

Provide advisory support on KYC content expertise to key stakeholders including Business, Operations and Delivery Tribes.

• Lead collaboration on behalf of 1

st
line of defense during discussions with 2
nd
line of defense concerning KYC policy requirements.

Your key responsibilities:

Maintain the
Global
CDD
Standards
and
Guidance
and
align
ing
these with other
global stakeholders.

Leading specific work packages within the CDD Guidance Design & Implementation team, including guiding and advising other professionals of the team. Managing expectations, goals and timelines of the respective work package.

Fostering a culture of continuous improvement
to KYC Standards
and Guidance

Drive
maintenance, development, and realisation of (new) products / services / functionalities for (end) user on
global
structural solutions.

• Act as

point
of contact for the global Subject Matter Expert community.

Validate learning materials from the KYC Academy and facilitate training for your area of expertise.

Stimulate cross-border interaction and alignment between people, expertise teams, Squads, Chapters, Front-Office organisations, and Service organisations both in central and local business lines.

Profile
Qualifications /
Education

Academic degree
in Law, Economics, or other relevant field of study.

A
ccreditation or certification in FEC
expertise areas
is a plus.
Work Experience

8+ years experience working in global financial services industry with demonstratable success in leading change, preferably with large global financial institutions

Thorough u
nderstanding of key regulations (
a.o. AML
,
Sanctions
) and their respective effects on the operational landscape of KYC
,
including the interaction with the second line of defense.

• KYC subject matter expertise in a large multi-national

, Wholesale Banking
environment
, with r
elevant track record and thorough understanding of the current market
,
regulatory conditions, and challenges
within the
financial industry. Experience with balancing
1 LOD and 2 LOD interests.
Skills
& Competencies

Fluent in English, written and spoken.

• Analytical mindset and ability to challenge the status quo and create new opportunities for a risk-based way to meet KYC requirements.

Ability present and facilitate resolution of complex problems in a comprehensive way while prioritizing customer experience.

U
nderstanding of the customer life cycle
incl. understanding of data and systems used in the KYC process.

• Excellent

communication, networking and influencing skills
with the ability to work at all levels within the organization
.

Strong resilience: ability to navigate through ambiguity and simplify complexity without losing essence
.

O
rganizational sensitivity
.

• Proactive,

c
an-
d
o,
and n
o

• s

urprises mind-set. Overall have a healthy work ethic and a willingness to collaborate.
Rewards and benefits
We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions at

The benefits of working with us at ING include:
A salary tailored to your qualities and experience
24-27 vacation days depending on contract
Pension scheme
13th month salary
Individual Savings Contribution (BIS), 3.5% of your gross annual salary
8% Holiday payment
Hybrid working to blend home working for focus and office working for collaboration and co-creation
Personal growth and challenging work with endless possibilities
An informal working environment with innovative colleagues
​
About us
With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

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