Support Engineer Coordinator

We provide centrally advanced solutions for CRM, ERP, eMarketing, CMS, etc. to our local offices across the world.

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As part of the Support department at Easyfairs Head Office in Brussels, you will be trained in these systems and will provide support to all of our internal users (+/-750 team members).

You will also be in contact with the helpdesk of our infrastructure & software providers (hosting companies, internet providers, software resellers, etc).

Your key responsibilities

• Handle support issues from our internal end-users via our service desk platform, email, phone, face to face…
• Creation/maintenance of documentation & internal online training path (including videos)
• Train small group of users (mostly at the HQ office but also at local offices)
• Manage the day-2-day relationship with external and internal software providers
• Participate in internal systems development and customization
• Testing the new applications/systems & features
• Be eager to learn from our 2nd line support so you become more and more independent

Main processes, systems, tools used

Wordpress, GES|Visit, Sales Force Marketing Cloud and Social Studio, Swapcard, Livestorm, custom mobile apps (visitor app, rebooking app), Navision ERP

Profile

• Customer focused and customer satisfaction is one of your top priorities.
• Fluent English (knowledge of Dutch and/or French is a plus)
• Excellent interpersonal skills
• A keen interest in problem solving & curiosity in IT tech
• Willingness to provide impeccable service
• Flexibility and ability to multitask
• Broad knowledge & interest in IT within various environments (Salesforce, Microsoft O365…)
• Early adopter of new technologies
• Attentive to details

Why join us?

• An interesting, challenging opportunity in a growing, dynamic, and international company.
• A job with many variations in terms of projects and technologies.
• Opportunities for learning and growth in terms of courses and conferences.
• A flexible working environment.
• Competitive employee compensation package.

Does that sound like a plan?

If you are not afraid but stimulated to continually challenge and reinvent yourself, within a multicultural team of smart and dynamic people, with unequaled work ethics, come and write the next chapter with us!

This full-time position can be carried out 2 days a week from the comfort of your living room (or wherever you want) when you are not in our Instagrammable offices! 

 
Department
Technology
Locations
Remote status
Hybrid Remote
Employment type
Full-time
Contract type
Open-ended
Department
Data, Technology & Digital Transformation

Open Jobs

Brussels (Headquarters)

About Easyfairs Headquarters

Easyfairs organises and hosts events,
bringing communities together to visit the future
.
We currently organise 110 market-leading event titles in 12 countries (Algeria, Belgium, Finland, France, Germany, Italy, the Netherlands, Portugal, Spain, Sweden, Switzerland and the United Kingdom) and manage eight event venues in Belgium, the Netherlands and Sweden (Antwerp, Ghent, Mechelen-Brussels North, Namur, Gorinchem, Hardenberg, Malmö and Stockholm).

We are passionate about “easifying” the life of our customers and increasing the return on investment and return on time for professional communities through our all-in formulas, advanced technology and customer-centric approach. Our digital features and initiatives provide these communities with excellent opportunities to network effectively and do business throughout the year.

The Easyfairs Group employs 800 highly committed talents, deploys the best marketing and technology tools and develops brands with a strong appeal to our stakeholder communities.

For the fifth year running, Deloitte conferred “Best Managed Company” status on Easyfairs in 2023.
Easyfairs is ranked 11 of the world’s top exhibition organisers, according to the STAX annual ranking.
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