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Front Desk Agent - Sofitel Legend The Grand

Hotelprofessionals

• Amsterdam

08-03-2024
Sofitel Legend The Grand Amsterdam biedt vijfsterren de-luxe in een unieke Amsterdamse, historische ambiance, voorzien van Franse elegantie en grandeur. Het internationale hotel is onderdeel van de Accor Hospitality Nederland Groep. Gevestigd in het voormalige stadhuis van Amsterdam biedt The Grand 177 kamers, waarvan 52 suites. The Grand beschikt tevens over 19 InspiredMeeting zalen, een urban spa en een fine dining, Bridges. The Grand is het best te kwalificeren als een chique hotel met een uitnodigende en vriendelijke, ongedwongen uitstraling. De sfeer tussen gasten en personeel als ook tussen personeel onderling bestempelt deze uitstraling volledig. Onze ambassadeurs weten dan ook de juiste mix te vinden tussen hoffelijkheid, enthousiasme en binding met onze gast.

 
Sofitel is de enige Franse luxe hotelketen met een aanwezigheid op 5 continenten, in meer dan 50 landen. Sofitel biedt eigentijdse hotels en resorts voor gasten die schoonheid, kwaliteit en excellentie verwachten en waarderen. Of het nu hartje Parijs, New York, Bangkok of ergens verscholen in de binnenlanden van Brazilië of Polynesië is, elke Sofitel locatie biedt een authentieke ervaring van het Franse ‘Art de Vivre'.

Job Description

Ready to live the Legend as a Front Desk Agent?
You glow up immediately when guests arrive through the doors and you cannot wait to greet them with your most friendly and genuine smile. Are you keen to leave the best impression to our guests and ensure they have an unforgettable and legendary stay? Then you are the Front Desk Agent we are looking for!

To qualify for this position, we ask the following:

• MBO degree 4 or Bachelor degree in the hospitality or similar segment
• You master English at a fluent level, Dutch is a big plus and further languages are more then welcome
• You have experience in a similar position and you have affinity with luxury hotels
• Able to work in a team, prioritize tasks and capable in handling stressful situations
• Seeking a flexible schedule

What are you going to do in this position?
As a Front Desk Agent, you are the first face our guests see. Therefore, it is important that you ensure a good first impression by being your friendly and polite self. Furthermore, you are responsible for check-ins, checkouts and other administrative tasks. Up and Cross selling are also part of your working day, so it certainly is a plus if you already have experience with this. You are constantly creating a sense of luxury and exceeding guest expectations.

In addition to always providing hospitable and personal service to our guests, it is important that you handle personal information discreetly. You also deal with guest complaints and try to create a good solution at all times. All guests should walk out the door feeling satisfied and wanting to come back for their next legendary stay with us.

Why would you choose The Grand?

• We offer a personalized bonus plan on top of a competitive salary, travel cost arrangements and 25 holiday days a year, which you can sell and buy as well.
• With ALL Heartists Card you receive worldwide discounts on overnight stays and more.
• A discount of 50% in selected restaurants and bars in Amsterdam.
• We find Corporate Social Responsibility very important. Our hotel as various active work groups like planet 21 and we have the highest Green Key certificate.
• Be Balanced – Our Be Balanced Team will help you find a healthy work-life balance. 
• Employee discount at Health Club Jordaan
• After your onboarding period, you get to be the guest and experience our legendary service for yourself in our hotel with an overnight stay, free dinner and breakfast!
• Scale 5 of Horecao CAO.

One in all - our people are the core of our business. You give us your initiative, drive and energy we give you a job you will love.
Would you like to know more about our hotel? Watch our Ambassador movie here!
Sofitel Legend The Grand Amsterdam offers five-star luxury in a unique setting. Located in the heart of Amsterdam and being part of AccorHotel's, a French international hotel chain, enables us to combine the historical flair of the building with modern design, and luxurious service. For further details, feel free to check out our website and follow us on Instagram and LinkedIn.

Questions?
You may ask for Gillian Fletcher from our Talent & Culture department
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