Senior UX Designer
Smart, clean, easy - this is your vision for the user experience of Trengo.
About the job
Picture this: starting work every morning fresh and focused, investigating the present and imagining the future. How do our 18,000 users interact with Trengo right now? How will our idealend-to-end customer flows
look like? What are the biggest pain points to address? We would like you to reach your own answer, however ambitious, empowering or fantastic it may be.
Smart, clean, easy
- this is your vision for the user experience of Trengo.
When you meet anyone who works at Trengo, you'll most likely find them excited about continuous improvements, empowered to add their own touch to the world of online communication and eager to collaborate with diverse people on a daily.
What your day looks like
Let's break down this big vision into a little taste of your work at Trengo.- You work on the UX vision for the future of the entire product. You explore complex design roadblocks and bring user-friendly solutions.
- You think about what data you need to figure out which parts of the user journey need to be improved from a UX perspective. You work together with
- You work together with the UX researcher
- You create user journeys, storyboards, wireframes, process flows. Use whatever you find fit in your toolbox, to make this project succeed.
- You facilitate workshops with stakeholders to gather feedback on your designs. You know how to run a design sprint.
- You are not alone, but in close touch with
(product owner), M&M (
&
), and the developers, to go from idea to delivery.
About you
What we expect
Now that you know a bit about us, can you tell me a bit about you? I hope you can identify with some of these:
- You are creative. Maybe even a little bit crazy. Have fun,
do what you gotta do
to get a reaction from our users, to engage them, to charm them.- You are a
team player
at heart. You love creating a product together with others.- You've done this before, with a sense of
responsibility
, for3+ years
.B2B experience
is a must.In your UX portfolio, we'd like to see: research and information architecture.
- For us,
data
and empathy go together. You need to know how to look at data to understand the behaviors of our customers. You judge your work by how it performs for them. You are free to set up these metrics yourself.- The 'why' of your final designs is your understanding of the
empathy
map and thepsychology
of users.- You use Figma and prototype in Framer, Principle or the like.
This is what we carefully prepared for you:
- Finding yourself in a fast-growing company, where your career can evolve: we're aiming to be 90 people in team Trengo, by the end of the year.
- Free sessions with on-demand psychologists from
mental health
is important to us.- For when we're back in the office: you can bet we have delicious
warm lunches
together. Also, yourexpenses for traveling
toUtrecht will be reimbursed.
- Everything you need to work safely and comfortably from home during the pandemic: 4k screen, MacBook, noise-canceling headphones, desk, chair, etc.
- When we say 'everything', we also mean a great
work-life balance
. If you're more productive in the morning or only have bursts of creativity in the middle of the night, go for it.Now what?
Don’t worry, I understand if you don’t know what to do right now, you like what you read but you still have questions before deciding to move forward. This is why I am here: I am. If you are not ready to apply yet, ask me anything on
. If you are ready, talk to you soon.
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