Director Global Services

Are you a business-driven Global Service Director committed to meeting or exceeding both the company's and customers' requirements? Is managing and professionalizing service activities of a growing organization your passion? Then, read on!

Organization

Sparck Technologies, is an automated packaging solutions provider with a decade of experience built on a spirit of innovation and commitment to improving our environment. The company has been leading with purpose when it comes to eliminating excessive packaging and saving companies valuable resources. While Sparck continues to make a positive difference in the world around us, its success is not only due to the quality of its product. They only succeed with the combined strength and diversity of its global team who are truly passionate about the packaging mission. Together, combined with a rapidly growing team of engineers, sales, service and marketing professionals, Sparck is creating a better future – for the planet, for future generations and for every Sparck Technologies team member.

Job description

Sparck technologies is looking for a business driven
Director Global Services
who will be responsible for developing and managing the company's service activities to meet or exceed the company’s and customers’ requirements. In this fast growing organization, there is a need to further professionalize the service activities. It’s important to make the connection between the Sales and Service organization. In this role, you will be part of the Management Team of Sparck Technologies and report directly to the CEO. Strategic thinking, having a commercial approach and understanding service is a must.

The goal is to set up and achieve the overall service program business objectives, deliver revenue and superior customer support. In addition, you’ll manage the growing global service team: 3 service managers and 40 engineers in 6 different countries.

You must enjoy working in a fast-paced environment with a global team that thrives on creativity and teamwork. Sound interesting? Then read on!

Main tasks and responsibilities:

• Develop and execute programs to drive service revenue and margins in assigned areas;
• Implement ongoing forecast and data management processes for evaluation results;
• Maintain excellent customer relationships;
• Further grow, Lead, Develop, and Support new and existing service team together with the Service Managers;
• Collaborate with sales and global teams on projects and in day to day business is a must;
• No fixed work schedule supporting teams across the world;
• Willingness to travel around the globe.

Skills and Experience Requirements

As a Director Global Services you possess excellent supervisory skills and you are able to grow and develop the service team. The Director Global Services we are looking for is hands-on, result driven, has a positive attitude and the ability to learn quickly in a hyper-growth environment.

Additional requirements and skills

• Over 10 years of proven work experience as a Service Director/Manager in a technical and international environment;
• Education level: bachelor degree/ technical education;
• Strong communication and collaboration skills to maintain and manage (potential) customers;
• Be flexible and adaptable to changes;
• Ability to balance multiple tasks and priorities;
• Identify issues and resolve them strategically.

Sparck Technologies offers

A highly autonomous and entrepreneurial Global Service Director position with an exciting challenge in the areas of growth, internationalization, professionalization, and contribution to sustainability! The benefits package is attractive, with the possibility of management participation.

Application

If you recognize yourself in the profile above, Hunter Select would like to invite you to respond. In addition to the option to apply via the button below, you can also send your resume (and motivation) by e-mail to Hunter Select, attn. Renée Nicolaï, r.l.nicolai@hunterselect.nl. Confidential treatment of your data is of course guaranteed. For further information, please contact Renée Nicolaï, 050-3115882.

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