Guest Relations Officer

Parttime / Fulltime

For more than 25 years, the Carlton Ambassador in The Hague has been a concept for both the business and the leisure market. With 88 luxurious rooms, two stylish conference rooms that offer the possibility for various (business) events and a beautiful restaurant with a spacious and sunny terrace, it is a true pearl for the city.

The hotel is located in a special monumental building on the corner of Sophialaan & Zeestraat, right in the heart of the Embassy district and close by the center and the lively Zeeheldenkwartier.

Restuarant Sophia is a common name for our hotel guests, but also for guests from the neighbourhood. For a delicious cup of coffee with homemade Madeleine, a (business) lunch or the culinary Pure Menu!

These are crazy times in hospitality at the moment, but we are looking forward to the future. Do you gave a great empathy with which you know how to ‘’read’’ our guests in a personal way?

Then you might be our new Guest Relastions collegue!

The daily activities

A day at the Ambassador

▪ Checking in and out of guests
▪ Ensuring great hospitality by providing personalized service
▪ Inform our guests about everything The Hague has to offer
▪ Good communication with the other departments of the hotel
▪ Coaching interns; being a buddy for our interns
▪ Contribute to optimization of hotel revenue through upsell and cross-sell
▪ Taking and booking reservations
▪ Take responsibility for your service

A Guest Relations officer has:

▪ Has an infectious passsion and a genuine drive to work in a hotel where the guest experience is central
▪ Has empathy and is communicative and commercially strong
▪ Is eager to learn and has an eye for detail
▪ Is somenone our guests can’t ignore and who sas a sense of entrepreneurship, guts and vision
▪ Speaks and writes English well; Dutch, German & French is an advantage
▪ Is not afraid to make mistakes and wants to get the best out of himself and others

What we offer

Come work with us!

▪ A versatile and challenging job in the higher segment of hospitality in The Hague, in one of the finest 4-star hotel in the area
▪ A varied and broad postion within an important commercial front-of-house department
▪ An enthusiastic, warm, cozy and informal team with a hands-on mentality, where any form of involvement is very welcome
▪ A place where you quickly feel at home
Send your CV and motivation letter to Brecht Veenman (
).

• Carlton Ambassador
• Sophialaan 2
• 2514 JP The Hague
• The Netherlands
• +31(0)70 363 03 63

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Book & Save

Book directly and benefit:
5% discount
€10,- to spend on food & beverage
Free cancellation up to 24h before arrival (on flexible rate only)
Meeting & event requests
Please tell us your ideas and wishes regarding your meeting / event.
Restaurant Sophia
A feeling of coming home and comfort overwhelms you when you walk into Restaurant Sophia.
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