Technologist
To maintain and develop the relationship between Ardo UK, its customers and suppliers through timely response to technical enquiries. To further the reputation of Ardo UK Technical department via the provision of a premier technical service. To aid in the development and maintenance of Ardo UK Quality Management Systems and related procedures.
Participating in NPD projects and discussions. Managing the technical expectations for the key customer accounts. Providing competent, efficient and comprehensive technical support to both internal and external customers.
Your Scope
Leadership & Teamwork
Lead by example and take a hands-on operational approach.
Contribute ideas and solutions to improve the team’s service delivery.
Have a solution lead approach.
- Support other members of the technical team regarding issues as they arise.
Communication
Communicate with other relevant departments within Ardo UK and within Group.
Convey a clear, timely and positive message that influences the thoughts and actions of others.
Communicate intentions and rationale for key decisions.
Clearly and effectively communicate with individuals within the business, Group, suppliers and customers to ensure a good working relationship.
- Ability to translate customer requirements into a format in which the business can relate.
Strategic
Educate key customers on quality factors.
Become the Quality and Technical standards leader for Ardo UK, Ashford
Create positive relationship with group colleagues creating a positive outlook on forward looking.
Maintain the Company focus on quality products through communication and education.
Analytical
Organise and prioritise work, devoting adequate time and attention to individual tasks.
Handle competing priorities effectively, making sound decisions are made and taking the appropriate action.
Meet deadlines within the set timeframes given on projects.
Regularly evaluate task progress and adjust accordingly.
Effectively organise multiple assignments to produce work that is accurate, thorough and on time.
Responsibilities & Expertise
Understand customer requirements and ensure they are relayed within the business, managing the customers expectation at every step of the journey.
Handling, logging, investigating and responding to customer complaints.
Carry out internal audits.
Liaising with customers, consumers and suppliers where necessary.
Support Technical Manager preparing and during customer audits.
Assist the site HACCP team.
Monitor labelling, ensuring it displays all correct and specified information.
Cover for all team members in their absence or as required.
Issue certificate of analysis for customers as agreed with the commercial team.
To work with other team members on Ardo UK’s customer portfolio/projects
Flexibility and willingness in this position is key.
Responsible for driving vendor compliance which requires someone with the ability to build strong, sustainable relationships.
Completing customer questionnaires when required
Looking at ways to maintain the quality of the finished product as agreed.
Ensuring quality and safety standards are in place for all NPD and current lines.
Ensuring all products are produced to specification and following up on any deviations, correcting any issues.
Please note that this list is not exhaustive and will be subject to workload at the time.
Compliance
Maintain a full understanding of the legal requirements, required within both the departments and the business, to be able to operate with full legal compliance.
Personally comply with all policies, procedures and risk assessments relevant to role and responsibilities.
Your profile
Qualifications and Experience
Minimum of Food Safety training and HACCP Level 3
Minimum of 3 years’ experience within the Food Manufacturing Industry
Good level of PC literacy
Proactive attitude
Excellent time management
Ability to work on own initiative but also as a team
Understanding of Microbiology and hazards
Experience with retail standards and expectations
Ability to navigate and create specifications, questionnaires and SAQ’s.
We offer
21 Days Annual Leave +UK Bank Holidays
Pension - 5% employer contributions
Medicash
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Erin Marsh
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