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Supervising Field Service Technician USA
Houdijk North America Inc., a subsidiary of Royal Houdijk, a global, food-industry machinery manufacturer based in the Netherlands, is looking to start up a service office in Atlanta
. This new location needs a Supervising Field Service Technician and Field Service Technicians for installing, commissioning, training, troubleshooting, maintaining and repairing the Royal Houdijk food processing machines at our customers’ locations across the United States and Canada. We are looking for a Supervising Field Service Technician, with the ability to travel up to 75%, to visit our customers’ locations to provide training and preventive and reparative service, in addition to supervising other field service technicians and managing the service office in general. The Royal Houdijk Service Office will be based in Atlanta, GA.
Responsibilities
Supervise Royal Houdijk’ s service office and Field Service Technician(s).
Maintain close contact with Head Office in the Netherlands for scheduling, order processing and resource management.
Work with a team or independently, traveling to customers and installing, aligning, validating, troubleshooting, testing, maintaining, adjusting and repairing food processing machinery and training customers on these installations
When not traveling, work in the service office, performing various activities including phone support, planning, and administration.
Write reports of completed customer visits including recommendations for further actions.
Represent Royal Houdijk in all contact with customers and provide excellent service with a positive attitude.
Requirements
Up to 75% travel within US/Canada (typically Monday - Friday), occasional travel to Europe for training and corporate events.
AS or BS in Electrical or Mechanical Engineering Technology or Mechatronics or similar
3+ years’ experience working with mechanical/mechatronic automation equipment.
Experience supervising or managing a team.
Hands-on experience troubleshooting machine issues - hydraulic, pneumatic, and electrical
Ability to read and understand technical drawings, maintenance instructions, procedure manuals, and electrical and pneumatic schematics
Valid unrestricted driver’s license
Valid passport
Other requirements
This position supports customers that require all employees and vendors to be fully vaccinated against COVID-19 where permitted by applicable law and in accordance with an accommodation based on legally protected reasons.
About us, Royal Houdijk
Starting in 1922 as a ship repair company, the family owned company Houdijk has evolved into a technology company, with a singular focus on handling, packing and sandwiching of biscuits, cookies & crackers.
With an accumulated experience of more than a 1.000 years in biscuit handling, all at Houdijk are dedicated to engineer, assemble and commission state-of-the-art systems, in order to make our customers more successful.
With 225 co-workers, an annual sales of EUR 60 million, a world-wide network of representatives and Houdijk service centers in USA, Mexico and Austria, we are here to serve our customers, with deep know-how, dedication and perseverance.
We offer
In addition to a challenging job from a new hub and extensive training, the company offers excellent benefits and travel support, such as:
Annual salary range depending on education and experience between USD 60,000-- and USD 70,000--
Annual indexing of base salary based on CPI
10% of annual base salary employer contribution to pension fund
15 days PTO per annum
5 paid sick days per annum
Health insurance choice: employee-only premium health plan covered in full or family health plan with employee contribution (maximum value of employer contribution applicable)
Expense coverage by mea
ns of
declaration with receipts
Car allowance
Laptop, mobile phone, and work clothing needed to perform the job are provided
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