Helaas is deze vacature inmiddels waarschijnlijk verlopen
German speaking Customer Service Advisor
Webhelp - 26-03-2023
Naar vacature
Athene, Griekenland
Taal
Duits
Description
Why join usAre you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Webhelp Greece and use your communications skills in German.
No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.
What you’ll be doing:
- Manage inbound calls, emails, or live chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and call-handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
Requirements:
- Proven customer support experience or experience as a client service representative
- Fluent in German
- Good level of English
- Strong focus on customer needs and understanding of how customers can behave
- Strong communication, problem-solving and active listening skills
- Strong written skills
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
- Sense of ownership and pride in your performance and its impact on the company’s success
What we offer:
- Full Relocation Support (including flights, accommodation & transportation)
- Indefinite contract
- Competitive remuneration package (14 Salaries/year)
- 10% monthly performance bonus
- Daily meal voucher in Up Hellas Mastercard
- Private health insurance + Dental Care
- Opportunities for international Career through Webhelp International Mobility program
- A challenging working environment
- Employee events
- Free gym, well-being activities and a rooftop cinema with Acropolis views
- Enjoy with your co-workers your lunch break at our new Restaurant
Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.
Webhelp Hellas is an equal-opportunity employer
Webhelp considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
meer...
Meer vacatures van Webhelp