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French speaking Customer Service Advisor
Webhelp - 26-03-2023
Naar vacature
Athene, Griekenland
Taal
Frans
Description
Why join us
Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team ofGameChangers at Webhelp Greece
and use your communications skills inFrench
. We are bringing Customer Advisors on board for our clients.
You will learn fascinating insights into the hospitality industry while building a long-term career and developing your skills. No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers.
What we offer:
- Indefinite contract
- Competitive remuneration package (14 Salaries)
- Opportunities for international Career through
Webhelp
International Mobility program- A challenging working environment
- Employee events
- Private health insurance + Dental Care
- 3 euros meal voucher in Up Hellas card per working day
- Up to 10% monthly performance bonus
- Free gym and other well-being activities
- Enjoy with your co-workers your lunch break at our new Restaurant
What you’ll be doing at Webhelp
- Manage inbound calls, emails, or live chats
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools
- Meet personal/customer service team targets and call handling quotas
- Keep records of customer interactions, process customer accounts, and file documents
- Follow communication procedures, guidelines, and policies
What we’re looking for
- Proven customer support experience or experience as a client service representative
- Fluent in French
- Good level of English
- Strong focus on customer needs and understanding of how customers can behave
- Strong communication, problem-solving and active listening skills
- Strong written skills
- Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
- Sense of ownership and pride in your performance and its impact on the company’s success
Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.
Webhelp Hellas is an equal-opportunity employer
Webhelp considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.
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