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Digital Workplace Engineer / Manager
Is a lead role on infrastructure operational support what you are looking for? Are you an expert with Active Directory (on premises), Azure Active Directory, AD Certificate Services, AD Federation Services, Group Policy, and DNS? And able to ensure quality Service Management to KPMG's international memberfirms? Then this might be the right position for you.
Your challenges
- Work with various technologies to maintain, deliver and support the operational services.
- Work in close collaboration with operational staff in other disciplines.
- Improve the operational state.
- Work with the staff within and outside other areas of One Platform organization such as, Project Management, Cloud Architect, Security and Product Management, to assure seamless transition of new or modified services or improvement opportunities to production environment.
- Analyze and review existing processes and documentation.
- Plays a lead role in operational issues across country borders, while representing the One Platform Operations organization.
- Focus on infrastructure operational support and deployment processes in Identity Management.
- Take a lead role in operational infrastructure escalations representing the EMA Digital Workplace team.
- Ensure quality and timely delivery of work from Outsourced Partners.
- Act as a third-level escalation Subject Matter Expert for Identity Management issues.
- Improve existing platform capacity and performance management processes.
- Provide platform KPIs and reports, demonstrating health and performance.
- Manage the daily activities associated with providing operational services 24 x 7 to the organization globally.
- Support on-prem and cloud environments, and assist in the migration to a full cloud environment.
- Support the on-boarding process for new services and applications, and provide ongoing support, ensuring the platforms and systems can support the application/business requirements.
* These criteria are an indication of the profile we are looking for. Research shows that male candidates often apply when they see a 60% match with the profile, while women only apply when they see a 100% match. If you don't meet all the criteria but you do believe that this is the right position for you, we kindly invite you to apply anyway or get in touch.
What will you do in this position?KPMG is a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 146 countries, have more than 220,000 people working in member firms around the world.
KPMG International acts as a coordinating entity, carrying out business activities for the benefit of KPMG firms. More than 2,500 talented colleagues make up the KPMG International team, with a focus on ensuring global consistency and providing expertise to support member firms in the achievement of KPMG’s Trust and Growth ambition.
ITS Global (Information Technology Services Global) is one of four pillars within KPMG’s Global Technology & Knowledge group. ITS Global provides innovative components that KPMG’s business functions and member firms use to deliver client-facing solutions. ITS Global also provides the information protection and technology infrastructure that secures KPMG’s technology environment and connects its network of member firms. ITS Global works with the other GT&K pillars to provide KPMG technology solutions that leverage world-leading partnerships, disruptive digital capabilities, and access to the firm’s collective intelligence.
About the Department:
Cloud Operations provides support / expertise in One Platform and Service Management to member firms and global functions and for globally managed services. Support at Tier 2 & 3 is available as well as enhanced support options for departments that need them.Operational Support areas are grouped in four Chapters:
- Cloud Enterprise: Azure services, Core Infrastructure and Security.
- Digital Workplace: Identity Management, M365, Messaging, Chat, Voice and Collaboration.
- Secure Connectivity: WAN, Firewalls, Cloud Networking and various network services.
- Manage small projects to enhance the environment
- Be an escalation point, providing support in an on-call rotation model
- Ensuring that operational services are functioning in accordance with agreed service levels
- Leading troubleshooting in the incumbent’s areas of expertise
- Ensuring that the infrastructure and operational services adheres to agreed security levels
- Identification opportunities for improving Digital Workplace operational services
- Create procedures and metrics to measure service effectiveness and identify areas for improvement
- Implement security and data integrity solutions meeting the highest enterprise standards
- Implement, test and support solutions, Microsoft features and disaster recovery solutions
- Technical support with external technical teams and outsourced provider
- Seek ways to enhance operations, with a focus on automation and opportunities to optimize the cost
- Provide feedback to the Development and Automation teams
- Competitive salary, a bonus, a fixed expense allowance and a working from home allowance.
- 30 vacation days (on a full-time basis) and the option to buy more days or sell your vacation days.
- At KPMG we work hybrid, so you can work from home or at the office.
- A completely furnished home office.
- A lease car or a mobility budget.
- A laptop and iPhone which also can be used privately.
- Pension accrual without a compulsory personal contribution.
- Choice to pick from different courses which contribute to your own personal and professional development.
- Focus on well-being! There is a gym at the Amstelveen office or you can get a discount for a gym near your house and you get access to different health and/or vitality programs.
- ‘Together’ is one of our core values. So you can count on different social activities, like team events, drinks with colleagues and events with all your KPMG colleagues.
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