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Customer Service Rep (Dutch required)
Are you ready to take the next step in your career? Do you want to make a positive impact on cities by changing parking and mobility? Then join us this summer as our new CS Representative!
About us
We are ParkBee, we develop smart tech to reduce the need for on-street parking. At ParkBee we are on a mission to give space back to the city. With our Mobility Management solution we optimise the use of underutilised parking spaces and get cars off the streets. We partner up with third party applications such as Parkmobile, Park-line and RingGo to improve our services even more. We have offices in the Netherlands and the United Kingdom, and are now ready to conquer the rest of Europe. Join us and play a huge role in our fast growing business!ParkBee’s Customer Service
While working with our Customer Service team, you will be part of the Operations department. Our goal is to offer the ultimate experience for each user as their first point of contact. We work hard every day to put a smile on the faces of thousands of users in the Netherlands. At ParkBee, we have the ambition to grow and expand to even more users. You will play a crucial role in this process as our new Customer Service Representative. Communication is key in our team and you will soon be introduced to our proactive and diverse sphere.We get a lot of questions from users, partners, and more. You will ensure that every question is answered and every problem is solved. It is your responsibility to put a smile on a customer’s face whether that is via the phone or through an email. You will be the ambassador of ParkBee and you will be proactively contributing to the solution for our user’s problem. Sounds good right? Keep reading!
Who you are
You love helping people and are supportive. Are you a good listener? A teamplayer with an outgoing personality? Great! That means you’re quick to solve problems and are proactive. You are eager to learn more and take initiative. On top of that you love to think about creative ways to improve processes within ParkBee and you never hesitate to make an extra step for our users. A little pressure doesn’t scare you. You are excited to work in a fast growing scale-up and open to change. You are available this summer. Does this sound like you? Find out more!We are likely to be a match if you:
- Are flexible with work hours (evening/weekends) and available for at least 20 hours a week starting this summer;
- Live in or near Amsterdam;
- Have at least 1 year of experience in customer service;
- Are a problem-solver that can work well under pressure;
- Have strong communication skills in both Dutch and English, and can easily understand users and show empathy;
- Have an HBO mindset;
- Have experience with Zendesk (a plus);
- Are serious about your work, but also love to have a laugh with users.
What you’ll get in return:
Our team is ambitious, hardworking, and determined. Pushing boundaries is one of our core values, meaning that we are always looking for opportunities to change the mobility industry. We want to make parking more sustainable and give space back to the city. We do that together within our international, open, and vibrant culture. We often have online events. You will get to share knowledge, reconnect from work and have fun, and even focus on your mental health! We believe in personal development and in the cooperation between our teams: that's how we make ParkBee a success. Strong teams grow together! Besides an ambitious and awesome team;- The opportunity to work in a fast growing scale-up;
- A laptop for work;
- An opportunity to make an impact on the customer’s experience;
- A competitive base salary;
- An inspiring office in the lovely city of Amsterdam.
Sounds good? Don’t hesitate to apply! Send your resume and motivation letter and we will get back to you as soon as possible :).
Want to read more about our fast paced business or do you have any questions?
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