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B2C Customer Service and Sales Support - Dutch

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About

Next Station
Next Station
is an online recruiting platform for international talent. We are building
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Job description

Who will you be working for?
Our partner is a global leading producer of surf and winter sports fashion.

Their mission

: create the best products for adventurous outdoor activity lovers.
What is this job about?
In this position as
Customer Service and Sales Support
you are responsible for operational and tactical support tasks for distributors, Wholesale and E-Commerce Customers in your assigned area.
On a daily basis, you
manage inquiries
,
orders
and
complaints
with the goal to create a great
customer experience
.
Your tasks in detail

• Ensure a continuous and

efficient workflow

process

• Monitor the status of

open orders

Inform customers

in a timely manner about issues with their order

Solve problems

, claims and complaints as early as possible

• Plan deliveries
• Inform other departments about important

customer-related issues

• Ensure great

customer satisfaction

• Provide

administrative support

to the Sales Team

• Keep the

order book

and customer database up to date

• Ensure the

accuracy of data

Profile

Who is this job made for?

• For

communicative

people with passion for the sports industry.

• For junior

customer service professionals

looking for a job opportunity in the Netherlands.
What do you need to apply?

Language skills:

bilingual level in

Dutch

&

English

• 1+ years of relevant experience in

customer service

• First experience working with and

updating

a

customer database

• First experience

tracking deliveries

and orders

• You are comfortable working with

Excel

and MS Office

• You don't mind

writing emails

80% of your time (and spend 20% on the phone)

• Capability to communicate with both,

B2B

and

B2C

clients

• Motivation to

take initiative

• Overall

positive

attitude

• Outstanding

communication

,

problem solving

, and

listening

skills
Working mindset

• Process minded &

punctual

• Precise and organized

Energetic

& smiling

Autonomous

& result-driven

• Flexible &

Resilient

Inclusive

& team-player
Extra points

• Experience working with a

ticket system

in a Customer Service department

• Experience working with

Zendesk

• Passion for the industry = sports

Important

: For this position you need to relocate to

Warmond

,

Netherlands

. This city is just in between Amsterdam and The Hague. This means only 30 min away from each :).
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