Client Relationship Specialist French Area

Our client is an international leader in global IT services. You are a motivated and
Our client is one of the world’s largest suppliers of components to the biking industry.
Our client is an international leader in global IT services. They are currently looking for

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Category: Customer Service / Order Management
Location: Amsterdam
Language: French
For one of our international clients in Weesp, we are looking for a fluent French speaking Key Account Coordinator/ Order Management Representative.
Responsibilities/Tasks
The Department Key Account Order Handling is the internal point of contact for customers for all order related questions and works closely with Sales Reps, Finance, Purchasing and Supply Chain departments, building and maintaining professional relationships with our customers. He/she manages the customer order in such a way that an optimal balance between customer requirements and company capabilities can be achieved. The target is to ensure outstanding service standards and maintain high customer satisfaction.

Main Duties
Follow training on order management, systems, procedures, products, and customers
Develop industry knowledge.
Be the first point of contact for all order related questions customers may have.
Taking care of assigned key accounts (from A to Z) as well of a customer pool.
Monitoring Orders of Key Accounts and have the ability to pro-actively identify and carry-out problem-solving.
Handle informational complaints from entering the complaint in the complaint system until credit note where needed.
Help customers with all export related questions (export documentation/Long Term Supplier’s Declaration).
Have regular meetings with Sales and Project Management Rep to discuss what is ongoing at customer site.
Listen actively to customers and put their needs into action where appropriate
Build sustainable relationships of trust through open and interactive communication with other departments, Sales Reps and customers
Advise and inform customers on order entry processes work
Requirements
HBO level
2-3 years of relevant work experience in a B2B environment.
Native level of French, fluent English
Customer focused, service minded
Proactive, hands on, ability to apply logical thinking
Effective problem solver
Excellent interpersonal skills
Good administrative (computer) skills and attention to detail
Knowledge of Microsoft Office
Hybrid working environment
We welcome applications from candidates with an enquiring mind, the ability to work on their own initiative as well as part of a small team.
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